Terms & Conditions
Our "Made to Order" Service
Our designers are all considered to be leading UK bridal designers and all Mathilda Rose dresses are made with the utmost care and attention, ensuring that you not only look a million dollars on your wedding day but you feel it too! We are absolutely certain in choosing a Mathilda Rose bridal gown that you will not be disappointed.
Once your dress has arrived in store you will be contacted and your final balance will be due within 30 days.
You will also need to consider if you would like to book to have any alterations completed by a Mathilda Rose seamstress. Alternatively, you may find local alteration specialists on line however we cannot vouch for their service or price structure.
Our seamstresses work on an independent self employed basis and are not employed by Mathilda Rose. However, for your convenience, all of your fittings will take place at Mathilda Rose. A minimum of two fittings will be required, one for pinning and one to check that everything is perfect.
Please note that Saturday appointments with a seamstress are not possible, please consider this when scheduling your diary.
Payment should be made directly to the seamstress by cash, bank transfer or cheque. An estimated cost will be advised at your first fitting. As a guideline alterations can cost approx £4000 for a hem and bodice adjustment.
At your fitting you will need your shoes and underwear. A change of shoes or underwear at a later date can change the fit of your dress and incur further alterations to your dress and additional cost to you.
In the event that you have to cancel your appointment we will try to accommodate you as soon as we can but during busy periods this can be difficult. If we do not receive 24 hours notice in writing, to cancel an appointment you will be charged a £50 cancellation fee. Any last minute changes to your dress will incur additional charges.
Technically the gown belongs to you once it has been paid for in full and we are handling it in ‘trust’ for you. We can undertake storing your gown for you at a cost of £50 per month. The gown may be taken into storage (off site) at busy times and only brought back to the store for fittings.
Your payment (either in full or part at order stage) is non refundable , the amount is shown on your e-receipt. Your payment shall be conclusive evidence of the acceptance of our terms and conditions. We are not able to accept any cancellations. All orders still have to be paid for in FULL even if the wedding is cancelled.
Any balance of the price is payable within 30 days of receiving email confirmation that your dress has arrived in our store. Please note that alterations will not begin until your final balance is received. No goods can be removed from our premises without cleared funds reaching our bank.
If payment is not made within the 30 day period then interest will be due on any unpaid balance at 4% above the bank of England base rate until paid.
Your order does not include any alteration service. Mathilda Rose reserves the right to refuse to host any alterations. All Mathilda Rose seamstresses are self employed and reserve the right to refuse work.
Cancellation of Order
No cancellation of this contract is accepted after the booking fee/payment is made unless the supplier is unable to deliver the garment for the occasion, in which case a full refund will be payable to the customer. Under no circumstances are booking fees refundable or transferable.
Sale, Special Offer, Discounted Stock
These items are either ex showroom stock or discontinued styles and are not sold as perfect. Sale items must be paid in full and removed from the premises. We do not offer refunds or exchanges for any discounted/sale items.
Dry cleaning, storage and alterations are undertaken as additional costs and not available at Mathilda Rose.
Fittings and Alterations
After the date of order, Mathilda Rose can accept no responsibility for any changes, which occur to the customers body shape, size or height.
No alterations will be made to any garment prior to the full purchase being paid. Alteration costs are additional to the price of the garment and are required to be paid in full by cash, cheque or bank transfer to our independent seamstress prior to collection of the garment. Cleared funds are required before your dress can be taken home.
Written cancellation is required at least 24 hours prior before your fitting or a £50 cancellation fee will be charged.
Our independent seamstress, on our premises, may perform alterations but we are not responsible for the work of others.
Every effort is made by the supplier to match fabrics but we cannot guarantee designs on trims or texture of a fabric.
Silk is a natural fabric and the weaving of the fabric may therefore contain minor variations and irregularities that are characteristics of fine silk yarn. These should in no way be considered as defective nor should Mathilda Rose be held at fault.Your may wish to arrange your alterations elsewhere, however we cannot be responsible for the work of others.
Collection of Goods
The customer is requested to collect goods within 30 days after notification UNLESS our storage option(£50 per month) has been purchased. The storage charge is made to cover the cost of storage and insurance.
Upon collection of a wedding dress, the customer is advised to remove the covering and replace with a large clean duvet cover as soon as possible and store it in a room out of direct sunlight and in a constant temperature.
If goods are not collected by the customer within 1 month of email confirmation, then these goods will be returned to stock for re-sale and all monies pertaining will be forfeited. Once the goods are in the care of the customer, Mathilda Rose will accept no responsibility if any faults or problems occur.
It is important that you understand this agreement is a firm and legally binding contract. Nothing in this agreement is intended to affect your statutory rights.