Book Your Appointment

Booking Information

At Mathilda Rose we work by appointment to ensure that we are available to give you our undivided attention and one to one service.  We spend time finding out about your style, your theme and the look you would like to create on your wedding day.  During your appointment in the boutique, you will have complete exclusivity of the boutique for a full hour and the opportunity to try on as many dresses as you wish.

Weekend Appointments

For Saturday and Sunday appointments we please ask for a deposit of £25 to be paid at the time of booking your appointment with us. During the week there is no appointment fee. This is fully refundable against the purchase of any dress from Mathilda Rose.

Please email us if you are not going to be able to attend your appointment. We will be able to refund your deposit if you cancel more than eight days beforehand, i.e before 9am on Friday 1 January for your appointment on Saturday 9 January. There will be no refunds for cancellations with less than eight days notice, or no-shows on the day. Our Saturday appointments are very in demand, so please let us know as soon as possible if you need to cancel or rearrange your appointment, to allow us to reallocate it to another bride.

VIP Appointment

Coming soon! Upon request, we will soon be able to offer exclusive and VIP appointments in the boutique, which will include an extended two hour consultation.  We’ll also throw in a bottle of champagne and a selection of sweet treats for you and your guest to enjoy throughout your appointment! This exclusive experience is priced at £75, and would make an ideal gift for your newly engaged friend, or the ultimate bridal shopping experience for yourself! This experience is strictly by appointment only.

POLICY UPDATE

20.12.2020

If you are due to visit Mathilda Rose from an area in Tier 4 (Stay at Home) unfortunately the advice is to stay at home.  We therefore suggest rescheduling your appointment.

30.11.2020

We have added new information relating to the new local restriction tiers.  Mathilda Rose is located in Mid Sussex and our postcode is RH16 2HL.  Mid Sussex District Council will be in Tier 2 (High) from 2 December.

What has changed:

You can bring one VIP guest with you to your appointment and unfortunately there can be no exceptions to this for the time being for obvious reasons.  In Tier 2,  you must not socialise with anyone you do not live with or who is not in your support bubble in any indoor setting, whether at home or in a public place. This means that your VIP guest must be someone from your own household or support bubble.

Other guests may join your appointment virtually via facetime, zoom or whatsapp etc and we have free wifi available for you to use.

If you are due to visit Mathilda Rose from an area in Tier 3 (Very High) unfortunately the advice is not to travel into other areas unless for education, work or medical treatment.  We therefore suggest rescheduling your appointment.

For your safety, we continue to follow all Covid Secure regulations including wearing masks at all appointments, we will also wear a visor during dress fittings as requested by the Government, use quarantine or sanitise our sample dresses after every appointment, sanitising our boutique and we also use the NHS Covid-19 app to assist with Track & Trace efforts.

We are very grateful for your support during these challenge times.  If you have any questions please do not hesitate to get in touch and we will do our best to help.

Nicola and the Mathilda Rose team

COVID-19 UPDATE

24 June 2020

We have read all the Government documents, completed the risk assessments and launched our new and unique “Exclusively Safe”appointment system. Visiting Mathilda Rose is all about the luxury experience and there’s no compromises here! We’ve made the sacrifices so that our clients don’t have to.

Choosing your wedding dress simply must be a once in a lifetime experience that you will cherish forever. We want you to make your decision in just the same way that you did before this Pandemic curtailed all the wedding planning fun!

When you visit Mathilda Rose, you will enjoy unlimited access to our fitting room and dress collections, safe in the knowledge that our beautiful luxurious dresses and Store has been properly quarantined between appointments, not just spritzed with a bottle of Dettol… Ouch!  (Yes! The Government guidelines require quarantine or clean to keep you safe, and we simply can’t start keep coating our dresses or your skin in Dettol!  Wedding dresses are delicately made and many have several layers of material, which we believe would be almost impossible to sanitise with chemicals even if this was at all desirable!)

We offer just ONE exclusive appointment on each date and then let our store stay untouched for the 48 hours required by the Government.  You can be safe in the knowledge that all of our dresses (and indeed our furniture) have not been touched for two days and that they are completely safe from any infection.  This also means that you will not be required to sit on disposable coverings or be restricted in the dresses that you can touch and so enjoy the full Mathilda Rose experience.

  • The day before your appointment we will email you an online information and health questionnaire to read and sign.  Access to our showroom will not be permitted if this form has not been completed.
  • When you enter our showroom and during your appointment there will be hand sanitizer provided for your use.
  • As required by the Government you will be asked to wear a visor during “Close Contact” time in the fitting room, we will also wear a visor in the fitting area for your safety.  You can remove your visor when you move into the main showroom.
  • No refreshments will be served but you are welcome to bring your own water with you.
  • We would love you to bring one VIP guest with you to your appointment and unfortunately there can be no exceptions to this for the time being for obvious reasons. Other guests may join your appointment virtually via facetime, zoom or whatsapp etc and we have free wifi available for your use.

These measures may be subject to change, pending further advice from the Government.

Please note, that due to our reduced diary availability during the Pandemic we will not be able to offer second appointments please do come ready to make a decision!

Mathilda Rose is exclusive, safe and fully Government Covid-19 Secure because your safety and experience is our priority.  If you have any questions before your visit please do not hesitate to get in touch and we will do our best to help you.

We are beyond excited to meet you soon!

Nicola x