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Terms & Conditions.

Our Service

Our designers are all considered to be leading UK bridal designers and all Mathilda Rose dresses are made with the utmost care and attention, ensuring that you not only look a million dollars on your wedding day but you feel it too! We are absolutely certain in choosing a Mathilda Rose bridal gown that you will not be disappointed.

Once your dress has arrived in store you will be contacted and invited to try on your dress. There will NOT be a seamstress available at this time, unless agreed before your visit. Your final balance will also be due at this appointment. It is a good idea to use this time to think about ordering any further accessories.

When you visit, you will also need to consider if you would like to book to have any alterations completed by our seamstress; Dao. Alternatively, you may find local alteration specialists on line however we cannot vouch for their service or price structure.

Dao works on an independent self employed basis and is not employed by Mathilda Rose. However, for your convenience, all of your fittings with Dao will take place at Mathilda Rose. A minimum of two fittings will be required, one for pinning and one to check that everything is perfect. We charge a small fee of £25 for hosting this service.

Please note that Saturday appointments for fittings are not always possible, particularly during the peak wedding season (March – November) please consider this when scheduling your diary. Payment should be made directly to Dao by cash or cheque. An estimated cost will be advised at your first fitting. As a guideline a hem and bodice adjustment will be charged at £180.

At your fitting you will need your shoes and underwear. A change of shoes or underwear at a later date can change the fit of your dress and incur further alterations to your dress and additional cost to you.

In the event that you have to cancel your appointment we will try to accommodate you as soon as we can but during busy periods this can be difficult. Any last minute changes to your dress will incur additional charges.

About Dao

Growing up in a small Thai Village, Dao’s first job was to feed the silk worms raised in bamboo trays in the shade beneath her parents’ house. Her mother taught her to weave, dye, cut and stitch the silk to clothe the family.

As a teenaged seamstress Dao learned speed, skill and hard work in clothing factories in Bangkok. She studied fashion at the Bangkok Technical school and later moved to England where she studied at The London College of Fashion in design, pattern cutting, millinery, bridalwear, couture tailoring, textiles and business in fashion.

She was the senior dress-maker for a leading Fulham Road couturier before setting up her own business and now working as the sole seamstress and expert for Mathilda Rose brides.

Gown Storage

Technically the gown belongs to you once it has been paid for in full and we are handling it in ‘trust’ for you. We can undertake storing your gown for you at a cost of £50. The gown may be taken into storage (off site) at busy times and only brought back to the store for fittings. This cost covers the additional insurance required during this time.

If you have any queries or concerns please contact nicola@mathildarose.co.uk.

Your Order

You have paid a non refundable booking fee, the amount is shown on your receipt. Payment of your booking fee shall be conclusive evidence of the acceptance of our terms and conditions.

Balance of the price is payable within 30days of receiving confirmation that your dress has arrived in our store. In the event of payment by cheque no goods can be removed from our premises until the cheque has cleared through our bank.

If payment is not made within the 30day period then interest will be due on any unpaid balance at 4% above the bank of England base rate until paid.

Cancellation of Order

No cancellation of this contract is accepted after the booking fee/payment is made unless the supplier is unable to deliver the garment for the occasion, in which case a full refund will be payable to the customer. Under no circumstances are booking fees refundable or transferable.

Sale, Special Offer, Discounted Stock

These items are either ex showroom stock or discontinued styes and are not sold as perfect. Sale items must be paid in full and removed from the premises.

Dry cleaning, storage and alterations are undertaken as additional costs.

Fittings and Alterations

After the date of order, Mathilda Rose can accept no responsibility for any changes, which occur to the customers body shape, size or height.

No alterations will be made to any garment prior to the full purchase being paid. Alteration costs are additional to the price of the garment and are required to be paid in full by cash or cheque to our independent seamstress prior to collection of the garment.

Our independent seamstress, on our premises, may perform alterations but we are not responsible for the work of others.


Every effort is made by the supplier to match fabrics but we cannot guarantee designs on trims or texture of a fabric.

Silk is a natural fabric and the weaving of the fabric may therefore contain minor variations and irregularities that are characteristics of fine silk yarn. These should in no way be considered as defective nor should Mathilda Rose be held at fault.Your may wish to arrange your alterations elsewhere, however we cannot be responsible for the work of others.

Collection of Goods

The customer is requested to collect goods within 14 days after notification UNLESS our storage options has been purchased. The storage charge is made to cover the cost of storage and insurance.

Upon collection of a wedding dress, the customer is advised to remove the plastic covering with a large clean duvet cover as soon as possible and store it in a room out of direct sunlight and in a constant temperature.

If goods are not collected by the customer within 3 months of receipt of our second written notification, then these goods will be returned to stock for re-sale and all monies pertaining will be forfeited.Once goods are in the care of the customer, Mathilda Rose will accept no responsibility if any faults or problems occur.

It is important that you understand this agreement is a firm and legally binding contract. Nothing in this agreement is intended to affect your statutory rights.

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